Privacy Policy

1. Introduction

1.1. This Privacy Policy explains how The Hive (“we”, “us”, “our”) collects, uses, and protects any personal information that you provide when using this website.

1.2. We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, it will only be used in accordance with this policy.

1.3. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. About Us

2.1. The Hive
Aller Cross, South Molton, Devon, EX36 3RD
Email: admin@thehive.co.uk
Telephone: 01769 572401

2.2. For data protection purposes, The Hive is the Data Controller of the personal information we process.

3. Information We May Collect

We may collect and process the following types of information:

3.1. Information you provide directly:

Name and contact details (e.g. email address, telephone number) when you complete a contact form, sign up for updates, or communicate with us.
Any other information you choose to provide voluntarily (for example, when making an enquiry).

3.2. Information we collect automatically:

Technical information such as your IP address, browser type and version, time zone setting, operating system, and platform.
Information about your visit, including how you use our website, pages viewed, and referring websites.

This information is collected through cookies and similar technologies. Please see our Cookie Policy for more details.

4. How We Use Your Information

We may use your personal information to:

Respond to your enquiries or requests for information.
Provide information about our services, facilities, and events.
Improve the functionality, content, and user experience of our website.
Comply with legal or regulatory obligations.

We do not sell, rent, or lease your personal information to third parties.

5. Legal Basis for Processing

We process personal information under the following lawful bases:

Consent – when you have given clear consent for us to process your data for a specific purpose.
Legitimate Interests – where processing is necessary for our legitimate business interests and not overridden by your data protection rights (e.g. responding to enquiries or improving website performance).
Legal Obligation – where processing is necessary for compliance with a legal obligation.

6. Data Retention

We will retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy or as required by law.
When information is no longer required, it will be securely deleted or anonymised.

7. Data Security

7.1. We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

7.2. While we take reasonable precautions to protect your data, no transmission of information over the internet can be guaranteed as completely secure. You submit data at your own risk.

8. Sharing Your Information

8.1. We may share your information with trusted service providers who assist us in operating the website, such as web hosting, IT support, or analytics services. These providers are only permitted to use your information in accordance with our instructions and are bound by confidentiality obligations.

8.2. We may also disclose information if required to do so by law or to protect our legal rights.

9. Cookies

9.1. Cookies are small files that help analyse web traffic or allow websites to respond to you as an individual.

9.2. We use cookies to understand how our website is used and to enhance user experience.
You can control cookie settings through your browser preferences.

For more details, please see our Cookie Policy.

10. Your Data Protection Rights

Under data protection law, you have the following rights:

Right to Access – you can request copies of your personal information.
Right to Rectification – you can ask us to correct inaccurate or incomplete information.
Right to Erasure – you can request that we delete your personal data, where applicable.
Right to Restrict Processing – you can request that we limit the way we use your data.
Right to Data Portability – you can ask for your data to be transferred to another organisation or to you.
Right to Object – you can object to our processing of your data in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details provided in Section 2.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such websites, and we encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

12.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

12.2. The most recent version will always be available on our website.

12.3. This policy was last updated on 16th October 2025.

13. Contact

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at:

The Hive
Aller Cross, South Molton, Devon, EX36 3RD
Email: admin@thehive.co.uk
Telephone: 01769 572401

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.